Traveling Perks of the Rich and Famous

Paris Hilton/Twitpic #663039

There are a lot of things that the average Joe doesn’t know exists in our world. There are travel perks that have been reserved for the élite few that want to pay for certain high-end services. I thought it would be fun to mention a few of my favorites.

FLIGHT DELAY? NO PROBLEM–Do you know about airport lounges at most airports where you do not wait with the general public, but in a plush and comfortable lounge? This is becoming popular with business travelers who can gain access with frequent travel miles as well and all first class passengers or Am Ex Platinum and above members. Upon entering you are greeted by the desk concierge who checks that you are authorized and checks your departure (if you get too comfortable and forget your flight). Here you enter a world of cyber cafes, teleconferencing rooms, comfortable lounge chairs, and depending on your carrier, some include barbers, manicurists, full spa services like facials and massages, work stations, theaters, bedrooms, lockers, showers, libraries, bar, food, sushi bars with chefs, living rooms, etc.  They are tucked away at all major airports. Some major carriers have their own or partner with others. Lufthansa Germany even assigns you a personal assistant and shuttles you to your flight in your choice of luxury automobile from their private first class terminal! But alas, for us common folk, in La La Land (where who better knows that dollar is king), you can always pay to use the day lounge in the Tom Bradley terminal. Brilliant!

AIRPORT PARKING NIGHTMARE NO MORE–Did you know if you go to LAX airport there is a parking service extraordinaire? Here you can drive up to the curb, a man jumps in with a clipboard while you drive to your terminal, takes your credit card number, flight information of when to pick you up and you tell them what you want done to your car while you are gone? You can pick anything from an oil change to full detail and gas fill up. He checks off his list and bids you bye-bye. No reservations are necessary. Then when you are due to return, they monitor your flight (in case of delays) and are curbside with your car. You jump in and drop them off on your way out of the terminal. What could be easier?

MEET & GREET–Did you know at most airports, not only can your limo driver drop you off, but he can coordinate with a “meet-and-greet” service at the airport to assist your departure and arrival? This person meets your  limo (or town car) curbside and assists you through to the first class counter, gets your boarding passes, bags checked, and escorts you all the way to the gate (or in most cases, your lounge). They can also meet you at your gate upon arrival, make sure your driver is curbside, and retrieves your luggage all while you are sitting in your car. This is a private service that work at most airports through your car company.

AIRPORT PARKING–Did you know when you’re in a private jet, your driver can pull right up to the plane on the tarmac and walk right up the ramp into your plane? Your driver, pilot and co-pilot load your luggage into the plane and the flight attendant makes sure you have drink in hand before you ever leave for take off?  And yes, when flying internationally, the passport agent comes to you–onto your plane to check your documents. No long lines at the terminals!

DOWN COMFORTER ON YOUR PLANE BED?–Did you know on some first class transatlantic flights, they offer massages, private bars/clubs, chefs, fully extending private sleeping pods, private TV, DVD collection of movies for you to pick from, personal travel kit, down comforters, pillows, 5 star menu including steak and lobster, and just about anything else short of flying the plane! Who would want to leave when you arrive at your destination?

FLIGHT OF FANCY-One of my favorite stories was when I was working for a good friend at holiday time in Holmby Hills, an exclusive LA neighborhood.  She was a personal assistant to a very, very wealthy family. Her employers decided to go to lunch on short notice with their son…in Texas!  I asked her which FBO (fixed based operator) they flew out of so I could help coordinate. (FBO’s are the smaller carriers at airports terminals most private jets fly out of.) When she replied, “LAX,” I knew it had to be a large plane and not one of the smaller airports/terminals.  Turns out it was a private commercial 737. I can only imagine what the gas was just for a couple hour excursion! A $100K lunch for sure!

It is important for the extreme assistant that you know what is available so you can navigate these waters for clients. And while you may be along for the ride, you’re the one coordinating with the meet and greet, the pilots, the drivers, the trip changes etc. etc., to make sure their trip is even more effortless.

In the world of travel, like anything else, you are only limited by what you can afford. For further evidence of this, check out the links below:

http://izismile.com/2010/04/07/how_rich_people_travel_42_pics.html

http://www.dailymail.co.uk/tvshowbiz/article-1294306/Paris-Hilton-takes-luxury-travel-new-level-Tweets-pic-board-beds.html

Tools for the Personal Assistant

Whenever I picture other personal assistants, I see someone on the go, focused, and handling multiple chores at one time and switching into those roles without missing a beat. I often thought it would be funny to have a shelf in my office with different hats on the shelf. As the next request came up, I would say, “Hold on,” take off one hat and put on the next, “okay, speak,” and on and on it would go as I systematically put on five or more hats within a three-minute conversation. When you’re the go-to person, you are handling such a variety of situations in one household, you could easily wear ten hats or more in one hour or one day: accountant, secretary, data processor, pharmacist, construction manager, shopper, employer, staff manager, sales manager, publicist, manager, psychiatrist, nanny, pet sitter, organizer, party planner…well, you get the picture.

On crazy busy days here’s the hat I wear the most.

And here are the tools I must always have on hand to do my job effectively:

Paper and pen
Cell phone (preferably an android type)
Calendar
Laptop computer
A good bottle of wine
A good night’s sleep
A good man
(okay, you can omit the last two…maybe)

There are just some of the organizational systems and forms I have developed which are my lifelines:

Employer information list system
Weekly/Monthly/Annual house maintenance system
Filing system (business and personal)
Medical insurance billing system
Staff scheduling/hiring/firing system
Petty cash system
Accounting / bill pay system
Order taking, fulfillment and shipping system
Call sheets and end-of-day update forms
On-going grocery lists
Hot Sheet of important telephone numbers
Holiday Gift/Card Lists
Monthly Birthday Lists
Legal forms

Clearly the job of personal assistant is one that encompasses many and you’d be smart to sneak some of your employers Xanax pills every once in a while! (Just kidding, I don’t know anyone who takes that???) This is the one constant with every employer I’ve ever had-not the Xanax but wearing many hats part. With your demonstrated competency the job usually morphs into as many areas that you can handle so remember, at some point to re-assess and request a runner or a 2nd assistant to help with the more routine tasks and allow yourself the tools, systems and forms to help you do it easier. Remember to be humble and know you can’t do it all and still do it well without the help and cooperation of co-workers and systems.

 

 

P.S. Don’t take credit for the help you get.  Support rocks!